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CANCELLATION, RETURN, EXCHANGE AND REFUND POLICY

Sawhney India Pvt Ltd, a company incorporated under the laws of India, having its  registered office at C-147, 3rd Floor, Pocket C, Okhla Industrial Estate, Phase 1, New Delhi  110020 India, ("The Safari Stitch", "We", "Us", "Our") is managing and  operating the websites www.thesafaristitch.com, through which it inter alia,  facilitates the online sale and purchase of a diverse range of products including  apparels, footwear, and accessories for men and women and other products  listed on the Platform from time to time (“Products”) to the users of the  Platform (“User” or “Users” or “you” or “your”).   

The Terms and Conditions published on the Platform shall be read by reference  here. This cancellation, return, and refund policy (“Policy”), together with  the Terms and Conditions sets out Safari Stitch’s procedures and policies in  accepting: (a) cancellation, (b) Product return once the Product is delivered to  the User, and (c) refund thereof. Any cancellation or refund of Products by you,  are subject to the terms and conditions set out under this Policy. 

  1. APPLICABILITY OF POLICY 

1.1 By agreeing to use the Platform and/or initiating a request for purchase of  Product(s) on any of the Platform, you agree to be bound by the terms contained  in this Policy without modification. If you do not agree to the terms contained in  this Policy, you are advised not to transact on the Platform and forthwith leave  and stop using the Platform. 

1.2 Safari Stitch may, from time to time, change the terms of the Policy that  governs your return, refund or cancellation of an order for Products on the  Platform. Any order of Product placed by the User after the policy change then  the revised Policy will be applicable to such order of Products. Hence, it is  recommended that every time you wish to use the Platform for purchase of  Products, please check the Policy to ensure that you understand the terms and  conditions that apply at that time when you are placing any order for Product(s)  offered for sell or sold on the Platform. Safari Stitch will, at its sole discretion,  notify the Users of any change in the Policy by posting a notice on the  homepage of the Platform.

      2. TERMS FOR CANCELLATION, RETURN AND REFUND OF  ORDERS 

2.1 Cancellation of Products: 

  1. You can cancel orders for Products partially or fully prior to the orders of  Products being packed and invoice generated in relation thereof. 
  2. Upon successfully placing an order for Products on the Platform and after  Safari Stitch has successfully handed over the Product(s) to its Logistic  Partner, in case you change your mind in relation to a particular order of the  Products (including instances of tampered/torn/opened Product packages at  the time of delivery of Product), you may reject the shipment of such order  of Products when our Logistic Partner attempts the delivery the order of  Products at your address. For any help that you may need you can always  reach out to us at contact@thesafaristitch.com or via Contact Us section on  the Platform. 
  3. On receipt of the cancellation request prior to Products being packed and  invoice being generated we shall cancel the order of Products and initiate the  refund for the Products within 5-7 business days from the receipt of the  cancellation request from you. The amount shall be refunded to you through  the same mode of payment used by you for the purchase or via credit to your  Safari Stitch Wallet account that can be used for subsequent purchases of  Products on the Platform. All refunds, except for refund to the Safari Stitch  Wallet account, shall be subject to applicable policies and charges of the  User’s bank/financial institution/ payment gateway, as may be applicable. 
  4. The User is not allowed to cancel the order for Products after the Products  have been packed and invoice has been generated in relation thereof. If any  User sends an email to us requesting for cancellation of the order for  Products after the Products have been packed and invoice has been generated  in relation thereof, we cannot guarantee such order cancellation in case the  Product is already packed and invoiced by the time we check and respond to User’s email. In such cases, the User may choose to refuse to accept the  delivery of the order of Products when our Logistic Partner attempts the  delivery the order of Products at User’s address and let unwanted order of  Products be returned to us by our Logistic Partner. If at the time of delivery  of order of Products by our Logistic Partner the User notices or is aware that  the Product package is either tampered and/or torn and/or open then the User  must may reject the shipment of such order of Products when our Logistic  Partner attempts the delivery the order of Products at the User’s address and  intimate the concern by emailing us at team@thesafaristitch.com or  contacting us via Contact Us section on the Platform. 

2.2 Return of Products: 

Products can be returned or exchanged within 15 days of delivery.

  1. You may initiate the request for return of the Product if: (i) Product is  damaged; (b) both the Product and shipping package have been damaged;  (iii) Product is defective or is not in working condition; (iv) the Product is of  bad quality; (v) the Product ordered is different from what was ordered basis  the Product description provided on the Platform; or (vi) you are dissatisfied  with the quality of purchased Product due to size issue, fit issue, colour  issue, manufacturing defects, shrinkage in fabric, colour bleeding (each  referred to as “Non-Compliant Product”). For Safari Stitch’s Products, you  shall initiate such requests for return of Products within 15 days from  delivery date (“Return Period”); 
  2. While raising a request for return on the Platform, the User shall have the  option to seek a refund of the monies paid by him/her towards the purchase  of the Product. The User will be required to produce a copy of the original  invoice at the time of placing a request for return of Products. The User shall  ensure that the Products being returned comply with the conditions set out  under this Policy and are, among other conditions, unused, unwashed, with  price tags intact, all packaging material undamaged and unused. Such  returned Product(s) should not carry stains, sweat, detergent, or body odour. 
  3. You shall keep the Products in its unused, original condition, along with the  original invoice/ sale receipt, brand outer box, MRP tags attached, user  manual, warranty cards, and original accessories in manufacturer packaging  for a successful return pick-up. We would accept the request for return of  such Product subject to the terms of this Policy. In case we find that the returned Products does not meet the criteria mentioned under this Policy, we  reserve the right to reject the return Products and refuse refunds in relation  thereof. 
  4. If you have received any Product which is subject to return in terms of this  Policy, we suggest you to immediately register a request in this regard on the  concerned Platform. We will in our sole discretion verify if: (a) the defects  and damages in the Products or the non-compliances claimed in such  Products are acceptable by us, or (b) such defects, damages or non compliances are due to our default, and will accordingly post verification,  accept or reject the request for return of the Products. For such verification,  we may request you to send us images of the damaged, defective or Non Compliant Products received and/or allow our personnel to schedule a visit  to assess the damage, defect or non-compliance in the Product. Further to the  assessment of the damage or the concern reported in the return request, we  may in our sole discretion resolve the issue subject to the assessment report,  in a manner as we may deem fit. You agree that our decision in relation  thereof is final and binding on you. 
  5. Your return will be processed only when the conditions as may be stipulated  by us in this Policy are fulfilled at the time of return of such Products, such  as the Product being returned in original condition, along with the price tag  intact including original packaging of the product, the brand outer packaging  of the Non-Compliant Product and all accessories therein, no damage or  defect to the Products having occurred post-delivery of the Products while in  your possession, etc. 
  6. You agree that we will not accept the return of any Product: (i) if you have  placed the order for a wrong product model, colour or incorrect Product, (ii)  if the Product belongs to Non-Returnable Products, (iii) if you fail to request  return/register a complaint in relation to a Non-Compliant Product within the  Return Period (defined above). Any damage to the Product caused by your  improper wearing or safekeeping of the Product, or any modification or  change to the Product by you or a third party or any depreciation in the value  for other reasons will not deem such Product a Non-Compliant Product and  will not be considered a quality problem. Any decision by us in this regard  shall be final and binding.
  7. You can return the Product(s), purchased from us provided the Product(s)  satisfy below mandatory conditions: 

(i) The Product has not been worn, washed, cleaned or tampered with by you. 

(ii) The price tag /bar code, brand tags, original packaging material including  brand boxes and protective coverage, accompanying accessories is intact and  not altered, damaged or discarded by you. 

(iii) The serial number/IMEI number/bar code of the Product, as applicable,  should match with Safari Stitch’s records. 

(iv) The Product is not altered, unless proven vendor defect. 

(v) Return is being initiated against the order under which it was bought and  from same account and the serial number/ bar code of the Product matches our  records. 

(vi) There is no foul odour, perfume, stains, dents, scratches, tears or any form  of damage or defect on the Product. 

(vii) The Product(s) if bought as a set should be exchanged as the complete set. 

(viii) Products returned should be in unused, undamaged, unwashed and in a  saleable condition. 

(ix) We are satisfied that the Product has not been rendered defective, damaged  or unusable. 

(x) User has not breached any terms of this Policy. 

We reserve the right to reject the return request for a Product if it does not  satisfy the aforementioned conditions. 

  1. In the event a User returns a Product that is not accompanied by the  accessories, gifts or other items originally bundled with such Product or is  not in a sellable condition as it does not satisfy the conditions mentioned in  paragraph (g) above, Safari Stitch shall have the right, exercisable at its sole  discretion, to: (i) refuse to accept the return of such Product; and/or (ii)  either (a) refuse to process any refund in relation thereof; or (ii) deduct the  amount payable in respect of such items from the amount of refund such  User is entitled to
  2. Subject to the terms of this Policy, Safari Stitch also accepts partial returns  wherein User can raise a return request for one or all Products except in case  of Bundled Packages (defined below). The process for initiating the process  for raising a return / refund / exchange request is as follows: 

(i) Please login with your credentials and visit the My Account section. 

(ii) Select the order you want to return and click on “Return/Exchange” and  follow the instructions on this page to obtain a Return ID. Kindly email an  image of the Product and the invoice for our reference to  team@thesafaristitch.com 

(iii) At the time of creation of this return / refund request, the User shall specify  the preferred mode of refund i.e. either the User’s bank or Safari Stitch’s Wallet,  if the User had used the cash on delivery mode of payment. 

(iv) The Products will be picked up within the timelines intimated by Safari  Stitch. 

(v) Safari Stitch will initiate the refund or replacement process only if the  Products are received in accordance with this Policy. 

(vi) On certain select days as specified by Safari Stitch separate policies may be  applicable. 

  1. If a User has purchased Products which form a part of a package of other  Products, or if the Product forms a part of a promotional package  (collectively, the “Bundled Package”), the User shall be required to return  all the Products that form a part of the Bundled Package for Safari Stitch to  process refunds. For illustrative purposes, if the User has purchased a shirt  and a pair of pants as 1 (one) Product in a promotional package, the User  will be required to return both the shirt and the pair of pants and will not be  permitted to return either only the shirt or only the pair of pants from the  Bundled Package. It is hereby clarified that if the Bundled Package consists  of any Non-Returnable Product along with other Products, the User shall  return all other Products except the Non-Returnable Products 
  2. Return of purchased Products are facilitated through our reverse-logistics  partners. On receipt of request for return of Product on the Platform and the  same being duly acknowledged by us, our reverse-logistics partners may get  in touch with you in order to collect the purchased Products from you and delivering it to Safari Stitch. While Safari Stitch has made reasonable  endeavours to ensure delivery and pick-ups across multiple locations in  India, currently, Safari Stitch has a select list of areas where deliveries and  collection can be undertaken by its reverse-logistics partners. In events  where Safari Stitch is unable to facilitate a pick-up of the purchased Product  for return from the User, the User is required to self-ship the Product to  Safari Stitch’s shipping warehouse, the address for which will be intimated  to the User upon the User placing such request for return. Upon self-shipping  the Product to Safari Stitch’s warehouse, the User shall be required to scan  and email the courier/ postal receipt to team@thesafaristitch.com for Safari  Stitch’s records. The aforesaid return by self-shipping the Products is subject  to the returned Products passing quality check at Safari Stitch’s returns desk/ warehouse. For all above-mentioned self-shipment of Products, the User  shall be fully responsible for any service deficiencies including but not  limited to delays, lost in transit, damage, etc. to the Products due to any  negligence or default of the courier partner chosen by User for self-shipment  and we shall not be held responsible or liable for the same in any manner  whatsoever. 
  1. If any User has excessive returns in their account, we may charge a standard  convenience fee for future orders placed by such User. Such convenience fee  charged shall be shown to the User before placing any order of Products on  checkout page of the Product as a separate charge and such convenience fee  charged is non-refundable. For Users with high returns and unaccepted  shipments of order, Safari Stitch may at its discretion disable cash on  delivery payment option for such Users and you agree that our decision in  relation thereof is final and binding on you. Safari Stitch also reserves the  right to disable User accounts if we determine that the User has wilfully  violated the terms of this Policy including other policies of the Platform and  has exceptionally high returns. 

2.3       Refunds 

  1. At the time of raising a request for return or cancelling the Products on any  of the Platform, you may seek refund for the Non-Compliant Product. Such refund will be made to the you only in the event the payment has been  received by us for the Products returned or cancelled. 
  2. Please be informed that when you opt to cancel or return the Products, upon  our receiving, verification and assessment of the Products and the documents  relating thereto, the refund amount for such Products which are eligible for  return as per the terms of this Policy, will be processed within a period of 5-7 business days from the date of us receiving the Products and verifying the  defect or the non-compliance in the Product. Your refund will be processed  only when the conditions as may be stipulated by us in this Policy are  fulfilled, such as the Product being returned in original saleable condition  without any defect or damage, along with the price tag intact including  original packaging of the product and other conditions mentioned in the said  Policy. For the sake of abundant clarity, it is clarified that we shall not make  any refund in respect of a Product that is deemed ineligible for a refund  based on our verification and assessment. You agree that our decision in  relation hereof is final and binding on you. 
  3. Refunds shall be processed by Safari Stitch through its normal banking  channels except in cases where a User had utilised his/her Safari Stitch  Wallet for purchase of Products or opted for the cash on delivery option. The  refund amount will be credited to the original payment mode opted by you or  the Safari Stitch Wallet, as may be chosen by you. You acknowledge that  after initiation of refund, it may take additional time for your refund to  reflect in your account which is subject to your financial institution or  payment solution provider terms and conditions. Where a User had utilised  his/her Safari Stitch Wallet for payment towards the purchased Products,  Safari Stitch shall process all refunds only into such User’s Safari Stitch  Wallet. 
  4. Where a User had opted for cash on delivery option for payment towards the  purchased Products, Safari Stitch shall process all refunds into either the  User’s Safari Stitch Wallet or the Users’ valid bank accounts, if details of  such accounts are provided by the User to Safari Stitch at the time of refund.  Further, should the User have used more than 1 (one) payment options for  the purchase of Products on the Platform, Safari Stitch shall process all  refunds through a Payment Option (as defined in the Fees and Payments  Policy) Safari Stitch deems fit, in its sole discretion, to process such refunds.  Once the amount is refunded into a User’s Safari Stitch’s Wallet, it cannot be further transferred to any other bank account or encashed, and would  continue to remain in the User’s Safari Stitch’s Wallet until exhausted for  shopping of Products on the Platform.
  5. We do not make any cash refunds. The amount will be refunded to you  within 5 - 7 business days of us approving the refund subject to the terms of  this Policy, depending upon the mode of payment chosen by you. Sometimes  banks or financial intermediaries take a longer time to process the refund  request. However, if the refund does not happen by the date advised, you  may contact us, and we will gladly help you. Alternatively, at your option,  the said amount can be credited to your Safari Stitch’s Wallet which can be  used for your subsequent purchases of Products on the Platform.
  6. Refund to be made to the User shall not include any amount paid by the User  towards shipping charges or any other such charges including Convenience  Fee, which are applicable from time to time. However, in the event a Product  has been delivered with a defect or damage (for reasons attributable to, and  accepted by us after due verification at our sole discretion) we may refund  the shipping charges to you provided that you claim refund of such shipping  charges (including convenience fee) within ___ days of receiving the refund  for remaining amounts. 
  7. Safari Stitch shall make all reasonable attempts to keep the User apprised of  the status of refund through updates shared on the User’s account on the  Platform, registered mobile number and registered email address. Safari  Stitch disclaims all liabilities that may arise on account of its failure to keep  the User apprised of the status of the refund due to any technical reason  beyond the control of Safari Stitch. 
  8. We reserve the right to reject a refund request for a Product if it does not  satisfy the quality conditions specified under this Policy on our assessment  pursuant to its return. We may in such cases notify you and Safari Stitch  shall not be liable for returning back the Products and shall not take any  liability of the same. You agree that our assessment and decision in relation  there is final and binding on you. 

2.4        Exchange of Products:

Products can be returned or exchanged within 15 days of delivery. If you choose to exchange an item, the replacement product will be dispatched and delivered within 3–7 working days after the returned product has been received and inspected by our team.

  1. You may initiate the request for exchange of the Product if the Product delivered is of different fit and/or size than the fit and/or size of Product that  was ordered on the Platform or if the fit and/or size of the Product order does  not fit the User and User wants to try a different (either larger or smaller) fit  and/or size of the same Products (“Exchangeable Product”). You shall initiate such requests for an exchange of Exchangeable Product within such timelines mentioned in the Product detail page (“Exchange Period”). 
  2. You shall keep the Exchangeable Products in its unused, original and sellable  condition, along with the original invoice/ sale receipt, brand outer box,  MRP tags attached, user manual, warranty cards, and original accessories in  manufacturer packaging for a successful exchange product pick-up and the  Exchangeable Product should satisfy the conditions mentioned under  paragraph (f) below. We would accept the request for exchange of such  Product subject to our verification and assessment in accordance with the  terms of this Policy. You agree that our decision in relation hereof is final  and binding on you. 
  3. If you have received any Product which is subject to exchange in terms of  this Policy, we suggest you to immediately register a request in this regard  on the Platform. We will in our sole discretion verify if: (a) the defects and  damages in the Products or the non-compliances claimed in such Products  are acceptable by us, or (b) such defects, damages or non-compliances are  due to our default, and will accordingly post verification, accept or reject the  request for exchange. For such verification, we may request you to send us  images of the damage or defects on the Exchangeable Product received and/ or allow our personnel to schedule a visit to assess the damage, defect or  non-compliance in the Product. Further to the assessment of the damage or  the concern reported in the exchange request, we may in our sole discretion  resolve the issue subject to the assessment report, in a manner as we may  deem fit. 
  4. Subject to paragraph (f) below, your exchange will be processed only when  the conditions as may be stipulated by us are fulfilled at the time of exchange  of such Products, such as the Product being returned for exchange in original  and sellable condition (including water seal stickers in case of fragrances),  along with the price tag intact including original packaging of the  Exchangeable Product, the brand outer packaging of the Exchangeable Product and all accessories therein, no damage having occurred to the  Exchangeable Product while in your possession etc., availability of stock in  same brand for same or different fit and/or size. 
  5. You agree that we will not accept the exchange of any Product: (i) if you  have placed the order for a wrong product model, colour or incorrect  Product, (ii) if the Product belongs to Non-Returnable Product category (for  instance, personalised Products that are not suitable for return based on their  nature), (iii) if you fail to request exchange/register a complaint in relation to  Exchangeable Product within the Exchange Period (iv) ‘Made to Order’  Products. Any damage to the Product caused by your improper wearing or  safekeeping of the Product, or any modification or change to the Product by  you the User or a third party or any depreciation in the value for other  reasons will not be deem such Product as Exchangeable Product and will not  be considered a quality problem. Any decision by us in this regard shall be  final and binding on you. 
  6. You can exchange the Product(s), purchased from us provided the Product(s)  satisfy below mandatory conditions: 

(i) The Product has not been worn, washed, cleaned or tampered with by you. 

(ii) The price tag /bar code, brand tags, original packaging material, including  brand boxes and protective coverage accompanying accessories is intact and not  altered, damaged or discarded by you. 

(iii) The serial number/IMEI number/bar code of the Product, as applicable,  must match Safari Stitch’s records. 

(iv) The Product is not altered, unless proven vendor defect. 

(v) Exchange is being initiated against the order under which it was bought and  from same account and the serial number/ bar code of the Product matches our  records. 

(vi) The Product(s) if bought as a set should be exchanged as the complete set. 

(vii) Products returned for exchange should be in unused, undamaged,  unwashed and in a saleable condition.

(viii) We are satisfied that the Product has not been rendered defective or  unusable. 

(xv) User has not breached any terms of this Policy. 

We reserve the right to reject the exchange request for a Product if it does not  satisfy the aforementioned conditions. 

Exchange of purchased Products are facilitated through our reverse-logistics  partners. On receipt of request for exchange of Product and the same being duly  acknowledged by us, our reverse-logistics partners may get in touch with you in  order to collect the purchased Products from you. 

  1. CUSTOMER SUPPORT 

Any queries or concerns relating to the return, refund and cancellation may be  directed by you to our customer support team who can be contacted at: 

Contact Details: 

The Safari Stitch: team@thesafaristitch.com